Personalisation will present organisations with new financial challenges. This workshop will explore some of these issues, and help you to consider how to deal with them.

The workshop will give a brief overview of how people can access Individual Accounts in Bradford before exploring some of the key issues that organisations need to consider such as:

• Systems that you will need to have in place for recording sales to a number of individual customers
• Potential cash flow issues related to Individual Accounts
• Specific Personalisation related issues - such as how/whether to contract with individuals, and whether you can charge in advance for services.
• Issues related to financial management, and management of any bad debt.

The workshop will be practical and interactive, and will be of use to any third sector organisation in Bradford which is actively considering delivery of services to people through Personalisation.

The workshop will be delivered by Elaine Carter-Walker from WYCAS.
Elaine has worked as a Management Accountant for over 25 years in both manufacturing and service environments and has also been a trainer for 15 of those years. She has experience of working in both the public and private sectors and has worked in the third sector for WYCAS since 2004.

WYCAS is a small charitable company operating in West Yorkshire. Their services are designed to meet the financial management needs of third sector organisations from very small new groups through to those of larger, more complex organisations. They aim to provide specialist and accessible services in order that voluntary and community groups can develop and flourish across West Yorkshire.

We hope you can make it!